The true test of a client relationship begins after the sale. With long-term service and support.
From the moment you sign on, our Success Consultants do everything in their power to deliver a professional and pleasant user experience. Our goal is to get you and your team up and running on your new system as quickly and efficiently as possible in three distinct, easy-to-manage implementation stages:
Stage 1 – Our success consultant travels onsite to understand your business in detail and to provide concept training so you understand the system framework, terminology, and general system functionality;
Stage 2 – Develop planning and scheduling procedures to match your unique environment and integrates Galaxy with your other systems;
Stage 3 – Train all users on tasks and techniques before, during and after go-live launch
Online Convenience
The bulk of your training package is delivered online for convenience. For long-term impact, we record your training sessions for later viewing by your new hires or larger team.
To expand your skills, an on-going refresher or advanced topic training is also available online or onsite.
What’s more, we instruct technical training for IT personnel to master simple procedures for data backup, system updates, and integration modifications. Let us know how we can customize your training to deliver the best possible experience.
For details on system implementation, please give a call to our support team or e-mail support@planettogether.com
Success Consultants
We love data. We’re crazy over algorithms. We look at production schedules and see the possibility of Picassos. And we’ll be here for you every stroke of the way.
That’s why you can count on our consulting team all through pre- and post- implementation, and as things change, or your business evolves.
Let us put our collective 75-years of experience to work for you.
And we’ll turn implementation into inspiration.
Custom Add-Ins
Galaxy will solve most if not all of your planning and scheduling needs without customizations. However, sometimes there are special scheduling constraints or rules that are essential for easy and accurate schedule creation for our clients. This is where Add-Ins come in. An Add-In is custom programmed logic that is encapsulated in a Microsoft .Net dll file that sits outside of the core system. This allows for great flexibility in providing our clients “perfect fit” solutions without limiting their ability to upgrade to future versions of the core software. Custom Add-Ins are created by our development team and are maintained for compatability across software versions as part of annual software maintenance contracts. Add-Ins are installed and updated automatically when the core software is updated.
How to Schedule Service
- Submit a New Service Request
- Check Status on My Existing Requests
- Contact us:
- By Email: service@planettogether.com
- By Phone: (888) 317-8807
- Chat with us
- Support Hours: Monday – Thursday 6:30am-3:30pm PST (9:30am-6:30pm EST), Friday 6:30am – 12:00pm PST (9:30am – 3pm EST)
